Frequently Asked Questions
What does Broken Duck Media do?
We are a software studio based in Chiang Mai, Thailand, specializing in AI-enhanced SaaS platforms and custom development tools for education, media, and business.
Where is Broken Duck Media located?
We operate out of Chiang Mai, Thailand, with a local-first approach and support for international clients.
Do you work with international clients?
Yes. We support international partnerships, particularly in software licensing, AI tool integration, and platform consulting.
Are your tools available for public use?
Some tools are available for demo or personal use. Commercial or OEM access requires licensing. Visit our Licensing page for more information.
What types of organizations do you work with?
We work with educational institutions, training centers, producers, media teams, and early-stage startups.
What is Tchaikovsky?
Tchaikovsky is our proprietary AI-powered music composition engine that generates structured MIDI compositions with configurable parameters.
What is Influent AI?
Influent AI is a digital audio assistant for DAWs. It supports MIDI generation, pattern guidance, and arrangement suggestions for musicians and producers.
Can I use Tchaikovsky to generate music for commercial release?
Yes, but a commercial license is required. Contact us to obtain a license appropriate for your usage.
Is there an API or SDK available?
API access is available by request for commercial or OEM licensing. Please reach out to discuss technical integration.
Can I embed your software into my own platform or application?
Embedding is permitted under OEM or enterprise licensing agreements. Contact us for details.
How do I license your software?
Visit our Licensing page, then email us with your intended use case. We’ll provide tailored licensing terms.
Do you offer free or educational licenses?
Yes. Educational or non-commercial licenses are available at reduced rates. Verification may be required.
Do you offer exclusivity or white-label options?
Exclusive and white-label terms are available for strategic partners. These are handled on a case-by-case basis.
Is your software available for local/offline deployment?
Yes. Offline deployment options are available depending on the license agreement and product scope.
Are updates and support included with a license?
Most commercial licenses include update access. Support scope varies by tier—enterprise licenses include priority assistance.
Do you collect personal data?
Yes. We collect IP addresses, contact form entries, cookie data, and chatbot interactions. See our Privacy Policy for details.
How do you store and protect user data?
We use SSL encryption, role-based access control, and secure infrastructure to protect all collected data.
Do you comply with GDPR and CCPA?
How can I request access to or deletion of my data?
Send your request to admin@brokenduckmedia.com. We typically respond within 30 days.
Can I opt out of cookies or analytics tracking?
Yes. Use the cookie consent banner or adjust your browser settings. Details are available in our Cookies Policy.